Shipping policy
– Processing Time
We strive to provide you with the fastest delivery, normally, the whole processing and shipping period will take 7-14 business days.
– Note regarding COVID-19
In light of the current pandemic of the COVID-19, the normal operation of all couriers around the world has been affected, this includes our courier partners, the order shipping will may appearance 3-5 business days delay. Thank you so much for your patience and understanding!
-Process after your order is placed
Once your order is placed, you will receive a confirmation email letting you know that our team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
-The standard of shipping
We offer free shipping for orders over - EUR 50 for domestic orders
- Eur 90 for orders within EU
Eur 4 shipping charge will be applied at checkout to domestic orders from Eur 0.01 to Eur 49.99
Eur 8 shipping charge will be applied at checkout to orders within European Union from Eur 0.01 to Eur 89.99.
-What to do if parcel has not reached me within the normal time frame?
We are welcome any email about you confuse to order status, shipping problem or even information change, we will try our best to response or solve your question as soon as possible. Otherwise, if your order has not arrived within 60 business days, please contact us at info@jelgawood.lv. We will take immediate remedial actions.
– Shipping country
At the time we are shipping orders within European Union, but feel free to contact us to discuss possibilities to ship outside EU. We are getting ready to ship worldwide.